01. Who We Are
JJWN is an online betting and gaming platform operated at jjwn.ws. In the context of this Privacy Policy, "JJWN," "we," "us" and "our" refer to the operator of the jjwn.ws platform. "You" and "your" refer to any individual who visits, registers on or uses the JJWN platform — primarily players based in Pakistan.
JJWN acts as the data controller for all personal information collected directly through the jjwn.ws platform. For information processed by our third-party game providers, payment processors and analytics partners, each of those organisations acts as a separate data controller or data processor as applicable, and their own privacy policies govern their handling of your data.
If you have any questions about this Privacy Policy or about how your data is handled, you can contact JJWN's support team at support@jjwn.ws at any time. Our team is available 24/7 in Urdu and English.
This Privacy Policy applies to the jjwn.ws website, all associated mobile interfaces and all services JJWN provides. It should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which reference and incorporate this policy.
02. Information We Collect
2.1 Information You Provide Directly
When you register an account with JJWN or use our services, you provide us with certain information directly. This includes:
- Registration data: Your full name, date of birth, Pakistani mobile number and any email address you choose to register with
- Identity verification documents: Copies of your CNIC or other government-issued identification, provided when JJWN requests KYC verification
- Payment information: Identifiers associated with your Easypaisa account, JazzCash number, NayaPay, SadaPay, bank account details for IBFT or card details for Visa/Mastercard transactions. JJWN does not store full card numbers — these are handled by our PCI-compliant payment processors
- Support communications: Messages, queries and attachments you send to our support team via WhatsApp, live chat or email
2.2 Information Collected Automatically
When you access jjwn.ws, certain technical information is collected automatically by our systems. This includes:
- Your IP address and approximate geographic location (city/region level)
- Device type, operating system and browser version
- Pages visited, time on page and navigation path through the platform
- Session timestamps and duration
- Referrer URL — the page or platform you arrived from before accessing JJWN
2.3 Gaming and Transaction Data
As you use the JJWN platform, we record data related to your activity, including:
- Games played, bets placed and outcomes
- Deposit and withdrawal transactions including amounts, dates and payment methods used
- Bonus activations, wagering progress and promotion participation
- Responsible gaming settings you have applied to your account
03. How We Use Your Data
JJWN uses your personal data only for legitimate, specified purposes. Here is a clear breakdown of how your information is used:
- Account management: To create and maintain your JJWN account, verify your identity during registration and KYC, and manage your account settings
- Transaction processing: To process deposits and withdrawals in PKR through your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card
- Platform security and fraud prevention: To detect and prevent unauthorised account access, suspicious transaction patterns, bonus abuse, multi-accounting and other prohibited activities
- Customer support: To respond to your queries, resolve disputes and provide assistance in Urdu or English through WhatsApp and live chat
- Responsible gaming: To monitor your gaming activity for signs of potentially problematic behaviour, to make responsible gaming tools available and to act where self-exclusion or account limits are in place
- Regulatory compliance: To fulfil our obligations under applicable anti-money laundering, know-your-customer and other regulatory requirements
- Marketing communications: To send you information about promotions, bonuses and new features on JJWN — only where you have opted in to receive such communications. You can opt out at any time
- Platform improvement: To analyse aggregated usage data, identify technical issues and improve the performance and design of the JJWN platform
JJWN does not sell your personal data to any third party. We do not share your data with any organisation for their own marketing purposes without your explicit consent.
04. Legal Basis for Processing
JJWN processes your personal data on the following legal bases:
- Contract performance: Processing necessary to fulfil our obligations under the account agreement with you — including processing deposits, withdrawals and bets
- Legal obligation: Processing required to comply with KYC, AML and other regulatory requirements applicable to online gaming operations
- Legitimate interests: Processing for fraud prevention, platform security and responsible gaming monitoring, where our legitimate interests do not override your rights and freedoms
- Consent: For optional marketing communications and non-essential cookies — you have the right to withdraw consent at any time without affecting the lawfulness of prior processing
05. Sharing Your Information
JJWN shares your personal data only in the circumstances described below. We do not sell data. We do not share data for third-party marketing purposes.
5.1 Game Providers
When you play live casino or slot games on JJWN, your account identifier and stake information is passed to the relevant game provider (such as Evolution, Ezugi or Pragmatic Play) to enable the game session. These providers are contractually bound to handle data only for the purpose of game delivery and in accordance with applicable data protection standards.
5.2 Payment Processors
Deposit and withdrawal transactions are processed by our payment partners — including the operators of Easypaisa, JazzCash, NayaPay, SadaPay and card processing networks. These parties receive the minimum data necessary to complete transactions and are bound by their own regulatory obligations and data protection policies.
5.3 Regulatory and Law Enforcement Authorities
JJWN may be required to disclose certain player data to regulatory authorities, law enforcement agencies or financial intelligence units where required by law. Such disclosures will only be made to the extent required by applicable legal obligation. We will not notify you in advance of a mandatory disclosure if doing so would be unlawful or would compromise an investigation.
5.4 Analytics and Technology Providers
JJWN uses trusted technology providers for platform analytics, security monitoring and infrastructure. These providers process data on our behalf as data processors and are contractually prohibited from using it for any other purpose. All such providers are vetted for data security compliance before engagement.
JJWN will never share your personal data — including your name, CNIC information or financial records — with any other betting platform, marketing company or data broker.
06. Data Security
JJWN takes the security of your personal data seriously and maintains technical and organisational measures designed to protect it against unauthorised access, loss, alteration or disclosure. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and jjwn.ws
- Encrypted storage of sensitive account data including identity documents and payment identifiers
- Two-factor authentication (2FA) available on all accounts and strongly recommended for all players
- Access controls — only authorised JJWN personnel can access player data, and only to the extent required for their specific role
- Regular security audits of our systems, infrastructure and third-party integrations
- Fraud detection systems that monitor account activity for anomalies in real time
No digital system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, JJWN will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.
07. Cookies & Tracking Technologies
JJWN uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players use the site. Here is a breakdown of the types of cookies in use:
| Cookie Type | Purpose | Essential? | Retention |
|---|---|---|---|
| Session Cookies | Keep you logged in during your visit; maintain your game session | Yes | Deleted when browser closes |
| Security Cookies | Fraud detection, CSRF protection, suspicious activity flagging | Yes | Up to 30 days |
| Preference Cookies | Remember your language, display settings and lobby filter preferences | No | Up to 12 months |
| Analytics Cookies | Understand which pages and features are most used; improve platform design | No | Up to 24 months |
| Marketing Cookies | Track campaign effectiveness; measure conversion from promotional links | No | Up to 24 months |
You can control non-essential cookies through your browser settings. Disabling certain cookies may affect your experience on the JJWN platform — for example, you may need to re-enter preferences each visit. Essential cookies cannot be disabled as they are required for the platform to function securely.
08. Data Retention
JJWN retains your personal data for as long as is necessary for the purposes for which it was collected, and in compliance with our regulatory obligations. Specific retention periods are as follows:
- Account and identity data: Retained for the duration of your active account and for a minimum of 5 years following account closure
- Financial transaction records: Retained for a minimum of 7 years following the date of the transaction to comply with anti-money laundering regulations
- Technical and session data: Retained for up to 13 months from collection
- Support communications: Retained for the duration of your account and for 3 years after account closure
- Marketing consent records: Retained for the period during which consent is active and for 3 years thereafter as evidence of consent management
Once data is no longer required, JJWN securely deletes or anonymises it in accordance with our data disposal procedures.
09. Your Rights Over Your Data
As a JJWN player, you have specific rights regarding your personal data. You can exercise these rights by contacting our support team at support@jjwn.ws. We will respond to all data rights requests within a reasonable timeframe.
Request a copy of all personal data JJWN holds about you
Ask us to correct inaccurate or incomplete data
Request deletion of your data where it is no longer necessary
Ask us to pause processing your data in certain circumstances
Receive your data in a structured, machine-readable format
Object to processing based on legitimate interests or direct marketing
Certain rights are subject to limitations where JJWN has a legal obligation to retain your data — for example, financial records retained for anti-money laundering compliance cannot be deleted on request until the mandatory retention period has elapsed.
Opting Out of Marketing
If you have previously opted in to receive promotional communications from JJWN and wish to stop receiving them, you can withdraw consent by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing does not affect the processing of your data for account management, security or regulatory purposes.
10. Children's Privacy
The JJWN platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account with JJWN or provided personal data through our platform, please contact us immediately at support@jjwn.ws. We will investigate promptly and take appropriate action, including closing the account and deleting any data collected.
JJWN also maintains age verification procedures at the point of registration and during KYC to minimise the risk of underage access to the platform.
11. Third-Party Services and Links
The JJWN platform may reference third-party services such as payment processors and game providers. Each of these services operates under its own privacy policy, and JJWN is not responsible for their data handling practices beyond what is governed by our processor agreements.
JJWN does not include outbound links to external websites within the platform. If you navigate to any external service — for example, by following a payment flow to your Easypaisa or JazzCash app — the privacy practices of that service apply once you are within their environment.
12. Changes to This Privacy Policy
JJWN reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements or platform functionality. When material changes are made, we will notify registered players via their registered contact details before the changes take effect and will update the "Last Updated" date on this page.
Your continued use of the JJWN platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you disagree with any changes, you may request account closure in accordance with our Terms and Conditions.
13. Contact & Complaints
For any questions, concerns or requests relating to this Privacy Policy or your personal data, please reach out to us:
- Email: support@jjwn.ws
- Live Chat: Available directly at jjwn.ws — 24/7
- WhatsApp: Contact number available on the platform
We aim to respond to all data-related queries within 3 working days. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.